Connecticut Community Focus, LLC(CCF)

Caregiver Position Description and Expectations

Although it is not possible to list all the responsibilities and qualities that a Caregiver must possess to be successful at CCF, the following is a partial listing of the requirements of the position. This summary is subject to change at any time and without prior notice and nothing in this summary changes the at will nature of employment at CCF.

Job Summary

1. The Caregiver is responsible for the overall care of the specifically assigned client(s) and follow the client’s care plan.

2. The Caregiver is responsible for learning and implementing the five core values of CCF otherwise known as “The CCF Promise,” which is described below.

3. The Caregiver is responsible for delivering The CCF Promise to each client, which is “CCF will not only meet State and Industry standards and requirements but promises to work diligently to meet and exceed every single expectation of the people we get the privilege to serve and their loved ones.”

4. It is the duty of the Caregiver to communicate all schedule changes, concerns, and any other pertinent care related issues directly to CCF Management for any given client they have been assigned to. Such information should not be conveyed to the client, family member or responsible party.

5. The Caregiver is responsible for documenting, according to the documentation system set forth by CCF Management.

6. The Caregiver is responsible for understanding and executing each “care plan” for each client they are assigned to and asking questions of CCF Management when there are questions about the care plan.

7. It is expected that each caregiver performs the duties that are outlined in each care plan. Caregiver understands that if Caregiver has a concern with any of the duties, listed in their job description and duties, Caregiver will immediately express that concern to a CCF Management member who can assist with additional training and details

8. TMedication reminding (The Caregiver is not allowed to administer medication to the client under any circumstances)

9. The Caregiver is accountable for accurately and honestly clocking in and clocking out using our timekeeping system. The failure to accurately and timely document hours worked, and tasks performed for the client may subject the caregiver to immediate discipline up to and including termination of employment.

10. The Caregiver is responsible for understanding the difference between lifting and transferring and must never lift a client, under any circumstance.

11. The Caregiver is not allowed to provide medical care or clinical services of any kind to client. If Caregiver is asked to provide any service that is medical or clinical, or that Caregiver believes is medical or clinical, Caregiver must immediately contact CCF Management, who will address the issue with the client and/or family member.

Standards of Dress

1. Caregivers must ALWAYS, unless advised by CCF Management for a specific client or facility, wear appropriate clothing

2. Caregivers found wearing any inappropriate clothing that is outside of our dressing policy will be put on probation for 60-days. During the probation period, the caregiver will be reevaluated. If the caregiver is found not wearing appropriate clothing for a second time, during the 60-day probation, they will be terminated.

3. Clothes must be washed, ironed, and kept clean during client(s) visits. Wrinkled/dirty clothing will not be tolerated.

4. Caregiver must wear company supplied name badge during working hours

5. Body piercings are not allowed while caring for a client and all tattoos must be completely covered by the attire.

6. Hair and makeup, if applicable, must be modestly done and appear professional.

7. NO opened toe or high heel shoes are allowed while on the job. This can cause injury to you and your client.

Standards of Behavior

1. You must avoid conduct that presents an unprofessional image or reflects poorly on CCF, especially in the presence of clients, such as but not limited to, inappropriate and/or offensive language, jokes, and the like are prohibited. Such behavior presents a very unprofessional image and would reflect poorly on CCF.

2. You must never discuss your salary/wages with or in the presence of clients.

3. Employees will be expected to work during work time.

4. It is inappropriate to solicit any type of other business, like multi-level marketing, to CCF
   clients or family members while under our employment. Any violation may result in immediate termination.

5. CCF does not tolerate any form of harassment – Sexual harassment, intimidation, creating an uncomfortable work environment or threats will result in termination. CCF has a zero tolerance for violence. Any such conduct should be immediately reported to CCF Management.

Position-Specific Standards

The CCF Promise (Our 7 Core Values)

1. Professionalism

   ✓ I will wear the CCF badge and appropriate clothing to each shift, unless otherwise authorized by CCF Management.

   ✓ will never discuss with a client(s) or their family members personal matters that would appear unprofessional by CCF's standards. Such personal matters can put a client in an awkward position and create a negative atmosphere for CCF and the caregiver

   ✓ I will always be professional and respect the client’s physical items and privacy.

   ✓I will NEVER give a client’s phone number to anyone, including my own family. If someone needs to get a hold of me I will have him or her call CCF first who will contact me at the client’s home if it is an emergency.

   ✓I will never give my personal information, including my address and phone number, to any client or family member when asked

   ✓ I will never call a client directly, unless authorized by CCF Management.

   ✓ I will not smoke on my way or during a shift. I will also make sure my clothes do not smell of smoke while on a shift.

   ✓ I will turn my cell phone off while at a client’s house and will NEVER make or take personal calls while working a shift unless otherwise authorized.

   ✓ I will not speak poorly of other team members to clients and their families. This includes CCF employees and other professional healthcare staff involved in the care of CCF's clients. If I do have an issue with a team member, I will speak to CCF management.

   ✓ I will never speak ill or negatively of CCF in the presence of a client, another caregiver or family member. I understand that CCF has an open-door policy and if I have grievances or concerns about CCF, I will talk directly to the Management.

   ✓ I understand that I am an employee of CCF and that all care related issues must be communicated directly with CCF Management and not the client.

   ✓ I understand that CCF is responsible for the client I am assigned to.

   ✓ I will respect the authority of Management and comply with any legal direction of management. If for some reason I have a concern about any of the CCF Management team, I understand that I can express this to the Human Resource

2. Consistency

   ✓ I will follow each care plan and make sure that my clients get the same high level of care each time I visit.

   ✓ I will always accurately clock in and clock out using the timekeeping system set forth by CCF. If I forget to use the telephone system, I agree to immediately notify the office so they can adjust the schedules accordingly. Any failure to properly, accurately, and timely document hours worked, and tasks performed for the client may result in discipline up to and including the termination of employment.

   ✓ If I am a live-in or am required to fill out a timesheet for any reason, I will fill it out accurately and turn it into the office no later than 2pm every other Monday. (Pick up or other arrangements can be scheduled/made as well-for live-ins only)

   ✓ I understand that CCF will not tolerate tardiness. I agree to be on time to every shift and understand that excessive tardiness will result in termination. If I am late, I
   understand that I must notify my supervisor in advance so that CCF may notify the client.

   ✓ I will not ask for excessive days off. Excessive absenteeism is 3 callouts in a 90day period or calendar quarter.

   ✓ When I do take days off, I will ALWAYS notify the office 10 business days in advance of the time I need off, unless in dire emergencies and unusual circumstances. Failure to comply with this rule may result in disciplinary action, including immediate termination.

   ✓ I will document the duties performed for the client in the documentation logs at the end of each visit. The documentation will include tasks performed for the client. I will note/narrate all duties, not included on the documentation checklist, in the notes section of the documentation logs. Such narrative notes will be readable and clear for CCF Management. If I fail to document, during each shift, I may face disciplinary action up to including termination.

   ✓ I will keep my employee file up to date. This includes a yearly driving record, auto insurance (whenever it is renewed), and all other necessary documentation as requested by the office staff.

   ✓ I will strive to be proactive when working with CCF's clients and make sure that I never leave a client’s home without it looking better than when I arrived. That includes a clean kitchen, bedrooms, bathrooms, etc., if requested in the Care Plan.

   ✓ Whenever possible, I agree to fill-in for Caregivers unable to make it to their shift because I understand that I may need the same from them at some future point. I agree to always communicate such requests or fill-ins to the office immediately

3. Integrity

   ✓ I will always be honest to CCF and their clients

   ✓ I understand that all client information in the care plan is confidential and must not be shared with others outside CCF

   ✓ I will never take advantage of CCF’s clients in any way.

   ✓ I will always strive to fulfill my responsibilities outlined in each client care plan.

   ✓ I will always be honest when documenting, at the end of each shift, what I did for the client that day.

   ✓ I will never solicit a CCF client for private care. (Please read the General Standards section for more on this subject).

4. Compassion

   ✓ I will always strive to adhere to CCF’s mission of “performing my collective duties with confidence, concern, commitment, cheerfulness and care. I will treat every contact as a friend, every client as family and perform every task with honor.”

   ✓ I will treat each client with respect and dignity and remember that they are adults.

5. Quality training

   ✓ I will complete in services in a timely matter and complete at least eight per year. I will be compensated for these in-services/trainings

   ✓ I will strive to seek out education that would enhance my skills as a Caregiver.

   ✓ I will complete the required annual PCA training, as required by the State Health Department, each year while employed with CCF. I understand that my participation in in-services will fulfill that requirement.

6. Safety

   ✓ I will never lift a client, under any circumstance. If a client falls, I will not panic. I will get them comfortable and call the necessary emergency contacts and 911 if instructed in the care plan. But I will NEVER try and pick them up, even if they ask me to.

   ✓ I understand that by lifting someone, I could injure myself as well as the client.

   ✓ I understand that CCF can lend me a safety belt, if I desire.

   ✓ Safety for the client and myself are foremost in my mind and I understand
   that I must try to avoid conduct that would jeopardize that safety and inform CCF if there is any reason why I cannot perform a particular task on the client’s service plan.

General Standards

1. I have thoroughly read the Policies and Procedures and agree to abide by them and understand that failure to abide by any of them above or below may result in termination of employment

2. understand that CCF provides non-medical care for the elderly and the disable. I agree that if I am unsure if a task can be performed, I will first check with CCF.

3. I understand that I will be paid for completed services by the hour or by the job, depending on instructions from CCF.

4. I agree that I will give CCF two (2) weeks’ notice if I decide to terminate my employment. I understand that I will receive my final paycheck on the next regularly scheduled payday if I voluntarily end my employment at CCF.

5. I understand that if I am found to be using illegal drugs, recreational marijuana, or alcohol while on the job, or if I show up to work in an intoxicated state, these are grounds for immediate dismissal.

6. I understand that if I fail to report to work and fail to notify the office, that I will be considered to have voluntarily quit my job without notice. I understand the company is entitled to report any violations of law relating to care to the appropriate governmental authorities, including for abandonment of a patient.

7. I understand that CCF encourages Caregivers to recommend ideas for the vision of the company. We at CCF realize that some of the best ideas come from the Caregivers who openly share best practices and are constantly looking for better ways to help our clients remain independent at home.

By signing this Position Description and Expectations, I acknowledge that my employment is “at-will,” which means that either of us may terminate the employment relation at any time for any reason. I acknowledge I have relied on no promises or representations in accepting this position.

By Signing, I am agreeing to accept every policy, as stated, in this hiring agreement.